Introduction and Definitions

These general terms and conditions apply between Mindklok AB, reg. no. 556765-1731, Domherrestigen 18, 760 21 Vätö, Sweden (hereinafter “Mindklok”) and the user/client who registers as a user (hereinafter “User”) of Mindklok’s platform and related services (collectively “the Service”).

User Account

To access the Service, you must create a user account by providing certain personal information (such as name, email address, etc.) and selecting a personal password. For certain parts of the Service, you must also provide current payment details. By registering as a User and activating the Service, you acknowledge and accept these terms.

The User is responsible for ensuring that all information, including contact details and health information where applicable, provided when entering into this Agreement is correct. The User commits to keeping their personal profile updated throughout the contract period.

Age Requirements and Account Responsibility

To register a User Account and enter into an Agreement with Mindklok, the User must be at least eighteen (18) years old and have access to personal electronic identification for verification purposes.

The User is personally responsible for all actions taken using their User Account. The User Account is personal and may only be used by the User who registered the account. User Accounts may not be transferred or made available to others.

Service Description and Limitations

Mindklok serves as a service provider of the technology platform through which the User is provided services. Mindklok is not responsible for the quality or results of services provided through the platform by third parties.

By registering a User Account, the User confirms and accepts the technical specifications, conditions, and limitations regarding the Service as stated in Mindklok’s current service and product descriptions available on the company website.

Pricing and Payment

Services are provided at prices specified in the current price list available on Mindklok’s website. The price of the Service is always displayed before booking occurs. Payment for services must be made before services begin.

Payment for the Service occurs via the payment option(s) Mindklok offers and requires the User to accept the terms set by Mindklok’s payment service provider(s).

Service Availability and Responsibility

Mindklok aims for high availability of the Service and for Users to have access to their User Account at any time. However, Mindklok does not provide any guarantees regarding Service availability or that the Service will be provided without interruption.

Mindklok bears no responsibility for service interruptions or availability issues arising from:

Errors in the User’s hardware/equipment, connecting networks, or software

Circumstances for which the User is responsible under the Agreement

Security attacks despite Mindklok’s professional measures

Force majeure circumstances

Intellectual Property Rights

Copyright, ownership, and other intellectual property rights to Mindklok’s trademarks, company name, domain names, and all documents used and/or provided by Mindklok belong exclusively to Mindklok.

All copying, modification, transfer, and/or other use of Mindklok’s material not expressly permitted in writing by Mindklok is prohibited.

Cancellation Policy

Cancellation of booked services can be made up to 24 hours before the start time for the booked service. The User acknowledges and consents that they are not entitled to a refund for cancellations made less than 24 hours before the service was to take place.

Prohibited Use and Consequences

Mindklok takes seriously all unauthorized use of the Service and User Account in violation of these general terms and/or applicable policies regarding information management, security, ethics, etc. Mindklok will take action against completed or feared unauthorized use of the Service.

Mindklok reserves the right, with or without prior warning, to remove information, suspend User Accounts, or take other measures due to User’s breach of contract or to protect Mindklok’s reputation and/or to protect it from improper use.

Agreement Duration and Termination

The Agreement is valid from the time the User registers a User Account with Mindklok and continues indefinitely. The User always has the right to terminate the Agreement with immediate effect.

Mindklok has the right to terminate the Agreement with immediate effect if the User breaches, or with probable cause is expected to breach this Agreement and does not take corrective action within thirty (30) days of written notification.

Changes to Terms

Mindklok reserves the right to change the scope and function of User Accounts and the Service. Product and service development may, for example, concern layout, content, service, or functionality and may affect the Agreement. Such changes will be communicated to Users via the Service and/or email.

Communications

The User shall provide the email address and telephone number to which they wish Mindklok to send messages. Termination and other notices under this Agreement shall be made via email.

Dispute Resolution

Disputes regarding the interpretation and application of this Agreement shall be settled according to Swedish law by a general court. If you are a consumer, you also have the right to have disputes arising from the Agreement resolved through alternative dispute resolution.

Data Protection and Privacy

Mindklok is committed to protecting your personal data. By registering a User Account, you acknowledge that the contact information you provide may be used by Mindklok to contact you via email and notifications with information and offers. You can unsubscribe from this communication at any time.

For more information about Mindklok’s handling of personal data, please refer to Mindklok’s privacy policy available on our website.